Privacy Policy

1. Introduction

Zero Hotel LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Company information and travel preferences
• Payment information (processed securely by our payment partners)
• Profile information and accommodation preferences

Usage Information

We automatically collect certain information about your use of our service:

• Device information and IP address
• Browser type and operating system
• Pages visited and time spent on our platform
• Search queries and booking history

3. How We Use Your Information

We use your information to:

• Provide and maintain our service
• Process bookings and payments
• Generate receipts and expense documentation
• Match travelers with suitable hosts
• Communicate with you about your account and bookings
• Improve our platform and develop new features
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

With Other Users

We share necessary information between travelers and hosts to facilitate bookings, including names, contact information, and travel dates.

With Service Providers

We work with third-party service providers for payment processing, email delivery, and analytics. These providers are bound by confidentiality agreements.

For Legal Reasons

We may disclose information if required by law or to protect our rights, property, or safety, or that of our users.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure payment processing through certified partners

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Object to processing of your personal data
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: